At Zephyrs.pk, we want you to have a smooth shopping experience. We understand that sometimes you may need to cancel an order or request a refund. This policy explains how cancellations and refunds work for our customers.
Order Cancellations
-
Orders can be cancelled within 12 hours of placing them by contacting our support team at support@zephyrs.pk or WhatsApp: +923297860026.
-
Once your order has been processed or shipped, it cannot be cancelled.
Refunds
We offer refunds under the following conditions:
-
Damaged / Defective Product
-
If you receive a damaged or defective product, please inform us within 48 hours of delivery.
-
You may be asked to share pictures or videos as proof.
-
Once approved, we will arrange a replacement or full refund.
-
-
Wrong Item Received
-
If you receive the wrong product, we will replace it or issue a refund after verification.
-
-
Return Eligibility
-
Only unused, unopened, and sealed products are eligible for refunds.
-
Opened perfumes, used cosmetics, or products without original packaging are non-refundable due to hygiene standards.
-
-
Non-Refundable Items
-
Sale items, promotional offers, and clearance products are not eligible for refunds unless defective.
-
Refund Method
-
Refunds are issued within 7–10 business days after approval.
-
Refunds are processed through the original payment method or as store credit, depending on your preference.
-
For Cash on Delivery (COD) orders, refunds may be made via bank transfer or store credit.
Customer Support
For refund or cancellation requests, please contact:
Email: support@zephyrs.pk
WhatsApp: +923297860026
We value your trust and are committed to making your experience with Zephyrs.pk easy, reliable, and satisfying.